Explore our FAQ's.
We hope you find what you’re looking for.
How do you deal with the waste?
Smashed electronics are recycled , we transport our electronic waste to nearby depots for recycling. All other waste is recycled where local facilities exist. We carefully sort, to reduce what is destined for the landfill.
Are rage rooms safe for smashing?
We work hard to ensure that everyone has a smashing good time and we want to make sure everyone is safe while taking out some much needed frustrations. We provide PPE gear for each person which includes: face and eye protection,full length coveralls, cut resistant gloves, head protection.
What should I wear?
We recommend comfortable clothing or sports clothing and comfortable shoes. We do not allow any type of open toed footwear(sandals, flip flops, crocs etc). Your feet must be completely covered in order to participate in a smash room. There are No Exceptions!!!
Can we take alcoholic beverages in the rage rooms?
Our insurance doesn’t allow alcohol on the premises and this will be strictly enforced. We expect respectful behaviour and in case of an altercation the authorities will be called and you will be asked to leave without a refund, We appreciate your cooperation with this.
Can I bring my own items to smash?
YES! You can but they must be included in the list of approved items and will need to be approved by staff before entering a room.
Can I bring my own weapons?
At Broken Pieces Rage Room we have thought of just about every weapon needed to make sure your experience is a fun and safe one. We offer a great selection, and for safety reasons can only use the weapons we provide.
What happens if I am late for my booking?
Please arrive 10 minutes prior to your session. In order to keep our bookings efficient and have the room ready for our next guest we will be adhering to the time slots you choose. If you are late – sadly it will reduce the time you have in the room, and no refund will be given if you choose to not participate.
Can I get a refund if I am unhappy or can't make my booking?
All sales are final. If you are unable to attend within 48 hours – A gift card or store credit will be issued. If cancelling within 24 hours – no refund will be issued. You can rebook online here by Contacting us
In the event of an altercation or inappropriate behaviour toward staff- authorities will be called and no refund will be issued or offered.
If you do not show up for your booking for whatever reason we will not be offered a refund. There are no exceptions.
Can I smash anything I want?
We do have our limits. We do not allow anything with a permanent battery, anything with liquids, food, nor biodegradable/organic matter as well as any “white goods” (fridge, water cooler, freezer etc) We have the right to refuse any items that you bring in, at our discretion, for safety reasons.
Do you accept walk-ins?
We do allow walk-ins but encourage everyone to book online in order to guarantee your time preference. Contact us.
For bookings with 6+ please Contact us
Do you offer gift certificates or gift cards?
We do offer gift certificates in store and would be happy to fill one out for you.
How much does this cost?
Each package has different prices to cater various needs. Please visit our Pricing and Booking section.
Is there an age limit for your rage rooms?
We can accommodate children as young as 8 years of age in our Rage Rooms. Children under 16 years MUST have parental consent. Ages 8-13 MUST be accompanied by an adult.
We are also proud to offer a Throw Room (no weapons involved for children aged 6-9 years old.
Why are you smashing good items?
Most of our items are at the end of their lifespan and can not be used or sold. We are happy to be able to give them one last send off before recycling. The best thing about us having these items greatly increases the chance of these being recycled instead of heading to a landfill.
Do you offer group rates or corporate bookings?
We have a variety of options for groups and your business needs. We can make arrangements to accommodate groups of many sizes. Please Contact us to find out more.
How early should I arrive for my session?
We ask that participants arrive at least 15 Mins early to get waiver signed and to get dressed in safety gear.